Return & Exchange Policy
We want you to love your purchase!
If for any reason you are not completely satisfied, we offer the following policy:
1. Return Period:
Returns or exchanges are accepted within 30 days of delivery.
The item must be unused, unworn, and in its original packaging.
2. Non-Returnable Items:
Custom-made, engraved, or personalized jewelry cannot be returned or exchanged.
Items showing signs of wear, damage, or alteration are not eligible for return.
3. Return Process:
Contact us via WhatsApp or email within the return period to request authorization.
Once approved, ship the item back using a trackable courier.
The buyer is responsible for return shipping costs unless the product is defective or damaged.
4. Refunds:
Refunds are issued after inspection and processed to the original payment method within 5–7 business days.
If you receive a damaged or incorrect item, we will replace or refund it at no extra cost.
5. Exchanges:
6. Contact Us:
📞 WhatsApp: +1 (470)-469-1177
📧 Email: contact.theparadisegems.com
🏪 Address: Atlanta Georgia USA - SHOWROOM
