Return & Exchange Policy

Return & Exchange Policy

We want you to love your purchase!
If for any reason you are not completely satisfied, we offer the following policy:

1. Return Period:

• Returns or exchanges are accepted within 7 days of delivery.
• The item must be unused, unworn, and in its original packaging.

2. Non-Returnable Items:

• Custom-made, engraved, or personalized jewelry cannot be returned or exchanged.
• Items showing signs of wear, damage, or alteration are not eligible for return.

3. Return Process:

• Contact us via WhatsApp or email within the return period to request authorization.
• Once approved, ship the item back using a trackable courier.
• The buyer is responsible for return shipping costs unless the product is defective or damaged.

4. Refunds:

• Refunds are issued after inspection and processed to the original payment method within 5–7 business days.
• If you receive a damaged or incorrect item, we will replace or refund it at no extra cost.

5. Exchanges:

• Exchanges are subject to stock availability.
• Price differences (if any) will be adjusted accordingly.

6. Contact Us:
📞 WhatsApp: +1 (470)-469-1177
📧 Email: Paradisegems.co@gmail.com
🏪 Address: Atlanta Georgia USA - SHOWROOM