Return & Exchange Policy

Thank you for shopping with us!
We want you to love your jewelry. If something isn't right, we're here to help.

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🕒 Returns & Exchanges Window

We accept returns and exchanges within 30 days of delivery.

To be eligible, the item must be:

• Unworn and in original condition

• In original packaging (box/pouch)

• Without signs of wear, damage, or customization

Customized or engraved items are non-returnable.

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💎 Non-Returnable Items

• Custom orders

• Engraved items

• Final Sale products

• Earrings (for hygiene reasons) unless the package is sealed and unopened

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🔄 Exchange Policy

If you want a different size, style, or product, we offer easy exchanges.

Simply contact us at contact@theparadisegems.com with:

• Order number

• Reason for exchange

• Replacement item requested

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💰 Refunds

Once your return is received and inspected, we will:

• Approve or reject the return

• Send you an email update

• Process your refund to your original payment method (10 business days)

Shipping fees are non-refundable.

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🚚 Return Shipping

• Customers are responsible for the return shipping cost.

• We recommend using a trackable shipping service.

If the item arrives damaged or incorrect, we will cover the return shipping.

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📦 How to Start a Return

Email us at contact@theparadisegems.com with:

1. Full Name

2. Order Number

3. Reason for Return

4. Photos (if item is damaged/incorrect)

Our support team will reply with return instructions.

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📍 Late or Missing Refunds

If you haven't received your refund yet:

• Check your bank again

• Contact your card company (processing time varies)

• Then email us if needed

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📞 Need Help?

Our customer service team is here to help.
Email us anytime: contact@theparadisegems.com