Thank you for shopping with us!
We want you to love your jewelry. If something isn’t right, we’re here to help.
We accept returns and exchanges within 14 days of delivery.
To be eligible, the item must be:
Unworn and in original condition
In original packaging (box/pouch)
Without signs of wear, damage, or customization
Customized or engraved items are non-returnable.
Custom orders
Engraved items
Final Sale products
Earrings (for hygiene reasons) unless the package is sealed and unopened
If you want a different size, style, or product, we offer easy exchanges.
Simply contact us at [Your Email] with:
Order number
Reason for exchange
Replacement item requested
Once your return is received and inspected, we will:
Approve or reject the return
Send you an email update
Process your refund to your original payment method (3–5 business days)
Shipping fees are non-refundable.
Customers are responsible for the return shipping cost.
We recommend using a trackable shipping service.
If the item arrives damaged or incorrect, we will cover the return shipping.
Email us at [Your Email] with:
Full Name
Order Number
Reason for Return
Photos (if item is damaged/incorrect)
Our support team will reply with return instructions.
If you haven’t received your refund yet:
Check your bank again
Contact your card company (processing time varies)
Then email us if needed
Our customer service team is here to help.
Email us anytime: paradisegems.co@gmail.com
