TERMS & CONDITION

Terms & Conditions

Last Updated: 12 December 2025

Welcome to The Paradise Gems. By accessing or purchasing from our website, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. Introduction

These Terms & Conditions (“Terms”) govern your use of The Paradise Gems website (“we”, “us”, “our”). By using our website or placing an order, you agree to comply with these Terms.

If you do not agree, you must discontinue using our website.

2. Product Information

  • The Paradise Gems specializes in lab-created moissanite jewellery.

  • All product details, including carat weight, size, and color, are approximate and may vary slightly.

  • Product images may differ from the actual item due to lighting and screen differences.

3. Pricing & Payment

  • All prices are listed in USD.

  • Prices may change at any time without notice.

  • Orders are only confirmed after full payment is completed.

  • Accepted payment methods include: Credit/Debit Cards, PayPal, Shop Pay, Apple Pay, Google Pay, and any other methods listed on our website.

4. Order Processing & Shipping

4.1 Processing Times

  • Certain items are made-to-order, and processing times may vary.

  • Estimated production or processing times will be displayed on product pages.

4.2 Shipping Within the USA

  • We offer domestic shipping across the United States.

  • Delivery times depend on the shipping method chosen at checkout.

  • We are not liable for carrier delays, weather-related delays, or other unforeseen circumstances.

4.3 International Shipping (If Offered)

  • If international shipping is provided, duties, taxes, or customs fees are the buyer’s responsibility.

5. Returns, Exchanges & Refunds

5.1 Returns

  • Returns are accepted within 30 days of delivery for non-custom, unworn, undamaged items in original packaging.

  • Custom-made or engraved items are non-refundable, except in the case of manufacturing defects.

5.2 Exchanges

  • Exchanges are allowed within 30 days for eligible items.

  • Customers are responsible for return shipping unless the error is on our part.

5.3 Refunds

  • Refunds are issued once the returned item is inspected and approved.

  • Original shipping fees are non-refundable.

5.4 Damaged or Incorrect Items

If you receive a defective or incorrect product, contact us within 7 days of delivery at [Insert Email] with photos and order details. We will resolve the issue promptly.

6. Warranty

  • The Paradise Gems offers a 12-month limited warranty covering manufacturing defects only.

  • The warranty does not cover:

    • Normal wear and tear

    • Accidental damage

    • Loss or theft

    • Unauthorized repairs

    • Damage due to improper care

7. Moissanite Authenticity

  • All moissanite stones used by The Paradise Gems are ethically sourced, lab-created, and quality-tested.

  • Certification (if applicable) will be provided with your purchase.

8. Intellectual Property

All content on our website—including images, videos, text, product designs, and logos—is the property of The Paradise Gems.
Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted under U.S. law:

  • The Paradise Gems is not liable for indirect, incidental, or consequential damages resulting from your use of our website or products.

  • Our total liability is limited to the amount you paid for the product involved.

10. Privacy Policy

Our Privacy Policy outlines how we collect, use, and safeguard personal data. By using our website, you consent to our privacy practices.

11. User Obligations

By using our site, you agree to:

  • Provide accurate information during checkout

  • Not engage in fraudulent or harmful activities

  • Not use our website for any unlawful purpose

  • Not attempt to interfere with or hack our system

12. Changes to Terms

We may update or modify these Terms at any time. Updated versions take effect immediately upon posting to the website.

13. Governing Law

These Terms are governed by the laws of the United States 
Any disputes will be resolved in state or federal courts.

14. Contact Information

For questions or assistance, please reach us at:

The Paradise Gems
Email: contact@theparadisegems.com
Business Address: Americas Mart, BLDG # 3 250 Spring Street, Suite 6S357B, Atlanta, GA 30303